General Terms and Conditions of Sale

Prices and promotions are available only for shopping on yachtsupply.it

General Provisions

All orders must be confirmed by email from a member of our staff to be considered valid.

The photos and description of the products on this website could be subject to changes.

Please check the accuracy of your personal data, communicating any inaccuracies in accordance with the Italian data protection law (Legislative Decree 633/72) and subsequent amendments, otherwise we will not accept any responsability.

Terms of Payment

• Advance by Bank Transfer
  Once you have completed your order you will receive an email with all the details to make the payment. When you have made the payment, send the receipt of payment (preferably in JPG, BMP, PDF) by fax (+39 0584 385527) or by email (ordini@yachtsupply.it) the receipt of payment to speed up the shipment. Alternatively, you can load it directly into the order detail 'My yachtsupply.it'
• C.O.D. (Cash On Delivery)
  You will pay the courier for your order upon delivery. Cash payment is possible for payments until 250,00 € (including VAT). The price of this service is 8,00 € to be added to shipping fees.
• PayPal
  Payment by credit card through the secure PayPal site (What is PayPal and how does it work?)
• Credit Card  Payment by credit card directly on the website at checkout.
• Payment at Time of Pick-Up - Available only with Pick-Up
  It is possible to pay in the store when picking up your order. Once you have completed your order you will be contacted by our operator to pick up the goods.

Terms of Delivery

Yachtsupply.it ensures the utmost professionalism through many years of collaboration with SDA Express Courier and GLS. When you choose Express Courier as your shipping method you also accept the following conditions:

The shipment of goods will be carried out with SDA Express Courier or GLS.

Any liability to supply as a result of force majeure or other unforeseen incidents outside the Seller's responsibility relieve the Seller from the obligation to comply with any agreed time for delivery.

Collecting the goods. Upon taking possession of the Products, the Buyer shall immediately check quantities and packaging of the products and record any objections on the delivery note and conduct a conformity check on the products compared to the data indicated in the confirmation of order and record any objections on the delivery note.

Any fees for the storage of goods in case of unavailability for acceptance of delivery shall be borne by the buyer.

Pick-Up at Our Premises

You can pick up your orders directly at our facilities: click here to discover where we are. 

Delivery Time

Delivery time for Italy is 24 hours with orders received by 12 pm and can vary depending on stock availability. For orders outside of Italy refer to the table below:

Pricing

Prices are VAT included (except if requested otherwise).

The prices on offer are valid only for online purchases. Prices are not valid if the purchase is made in the store.

Controversy Right and Refunds

We only accept returns which are prepaid and with our permission. The products have a lifetime warranty according to the current laws.

The products contained in the category 'Gifts & Gadgets' are covered by the warranty of the right of withdrawal provided in accordance with the Legislative Decree of January 15th, 1992 No. 50. The right of withdrawal may be exercised within 10 days of delivery of the product by notice in writing (registered letter with return receipt requested) to the Company: Marine Store, Via M. Coppino, 421 - 55049 Viareggio (Lucca).

The letter must contain the intention to exercise the right of withdrawal, the indication of the product, the object of the dispute, the description on the order and a copy of the transport document.

Any returns will be accepted only if the product is damaged, if the goods have already been delivered, to exercise the right of withdrawal, the consumer must return the goods in the manner and time stipulated in the contract (which can still be less than ten working days from the date of receipt of the goods).

In addition, the return of the goods will not be accepted if the same has been withdrawn from the box.

The repayment of the amount will be made within 30 days of arrival of the cancellation notice. The refund relates only to the product price, the costs of shipping and delivery will be borne by the purchaser.

Privacy

Ex Art. 13 D.Lgs 196/2003 - Pursuant to law here cited, Marine Store srl informs:

The purpose of collecting or processing personal data concerns the ability to perform adequately our economic activity.

Personal data is and will be treated in accordance with the law, both with computer systems and paper documents.

Data may be disclosed to third parties (eg, banks, institutions and organizations to us connect) exclusively for the carrying out of our relationship and under the responsibility bestowed on us.

At any time the customer can freely access to their data to modify them or to deny their use, for the purposes outlined herein, by writing to: Marine Store, Via M. Coppino , 421 - 55049 Viareggio (Lucca), or by sending an e-mail to ordini@yachtsupply.it

For further information go to Privacy & Policy